Primo Sale Fantasia - 1kg (2.2lb)

Thank you for sharing your feedback, Maurizio. We're glad to hear that you enjoyed the Primo Sale cheese! Regarding the packaging, we do use insulated bags and ice bricks to help maintain the freshness of our products throughout most of their journey. It's normal for the ice packs to warm towards the end of delivery. We recommend transferring perishable items to your refrigerator immediately upon arrival.

Additionally, we encourage monitoring your shipment with the provided tracking number, especially for perishable goods, to ensure they are moved indoors promptly. While expedited shipping is recommended during warmer months for perishables, we understand concerns about cost and appreciate your preference for standard shipping. We are continually looking to improve our packaging methods to enhance the delivery experience in all conditions. Thank you for your loyalty to Pinocchio, and we look forward to serving you again soon!

We are very sorry for this inconvenience. In order to avoid this issue, we always recommend expedited shipping for all perishable food products on the product page, on our shipping policy, and lastly on the final checkout page before the order is placed. The reason that we do not require expedited shipping, as you suggested, is because many customers prefer to use standard shipping, especially when it is not their first order and they know that it arrives quickly, depending on where they are located. It would seem unfair to us to require a much more expensive shipping method if the customer prefers a slower and less costly method. We leave this up to the customer, however we are very clear about how much we recommend expedited shipping as it is the ONLY way that we can guarantee the ultimate freshness of the product.